Shipping Policy

Last updated: April 7, 2026

Thank you for shopping with Petys.

This Shipping Policy explains how we process and deliver orders placed on Petys.shop.

Shipping destination

We currently ship to addresses within the United Kingdom only. We do not currently offer international shipping.

Shipping cost

We offer free shipping on all orders.

Processing time

All orders are processed within 1 to 5 business days.

Business days do not include weekends or public holidays.

During peak periods, promotions, holidays, or unusually high order volumes, processing times may be slightly extended.

Estimated delivery time

After dispatch, shipping usually takes 7 to 10 business days.

The total estimated delivery time for most orders is 8 to 15 business days, including processing and shipping.

Order tracking

If tracking is available for your order, tracking information will be sent to the email address used at checkout after the order is shipped.

Incorrect shipping information

Please make sure your shipping address is complete and accurate at checkout.

Petys is not responsible for delays, failed delivery attempts, or lost parcels caused by incorrect or incomplete address details provided by the customer.

Shipping delays

While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to courier disruptions, severe weather, public holidays, or other circumstances outside our control.

Missing or delayed orders

If your order has not arrived within the expected timeframe, please contact us and include your order number so we can assist you.

Contact information